Customer service medewerker (BU Gas), Rotterdam

Customer Service Specialist (BU Gas) Royal Den Hartogh Logistics , Rotterdam, Netherlands

Where will you be working? Royal Den Hartogh Logistics is a leading logistics service provider for the chemical, gas, polymer, and food industries. Founded in 1920 in the Netherlands, our family‑owned company strongly focuses on safety and sustainability. Together with our customers and suppliers we develop smart logistics solutions that contribute to a more efficient supply chain. We operate worldwide with 54 locations in 27 countries and manage a modern fleet of 25,000 tank containers,5,000 dry bulk containers and trailers, 575 tank trailers, and nearly 900 trucks.

Business Unit Gas BU Gas provides integrated supply chain solutions for liquid and air gases worldwide. With state‑of‑the‑art equipment, strong local customer relationships, and specialised drivers, we combine operational excellence and cost optimisation to exceed customer expectations every day.

The Team You are part of a dynamic team that takes ownership, goes the extra mile, and believes that fun in business is essential. Based mainly in Rotterdam, the team operates globally and works closely with colleagues around the world.

The Role As a

Customer Service Specialist , you are the key contact for customers, managing the entire process from order to invoice. You build strong relationships, translate needs into smart logistics solutions, and act as the vital link between customers and internal teams. By ensuring seamless operations, monitoring performance, and driving improvements and upsell opportunities, you boost both customer satisfaction and business growth.

Responsibilities

Take ownership of customer orders from initial request through invoicing, ensuring an exceptional customer experience at every stage.

Build trust‑based relationships with our customers, including leading Quarterly Business Reviews (QBRs).

Act as the key link between customers and internal teams, driving operational excellence and seamless service delivery.

Monitor costs, margins, and documentation to ensure accurate and timely billing processes.

Be proactive in driving improvements and exploring upsell opportunities within existing accounts.

What we are looking for

A bachelor’s degree (HBO) and at least 3 years of relevant experience, ideally in a dynamic international logistics environment.

Knowledge of international logistics and customs (import/export) processes is a strong plus.

A precise, analytical, and solution‑driven mindset, combined with commercial awareness and decisiveness.

A strong drive for personal growth, flexibility, and continuous learning.

Excellent command of Dutch and English; German is a valuable asset.

What can you expect from us

A competitive salary, laptop, 30 vacation days (full‑time basis), travel allowance, flexible working hours, and a pension scheme.

A challenging role with plenty of independence, responsibility, and initiative within a growing and informal organization with ambitious goals.

Working at our new basecamp: a modern workplace with a stunning view over the Waterway, a gym, restaurant, and our DH Academy with over 500 training programs.

An international, family‑like environment with colleagues from all over the world.

We take care of each other: a pleasant working atmosphere, a caring budget, and access to Benefits at Work with discounts on leisure activities.

Apply now Contact

Bob Kloppenburg

at

+31 6 11 44 15 12 or apply directly via the button below.

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