Customer Support Agent for the Mercedes Team - Dutch speaking, Rotterdam
Customer Support Agent for the Mercedes Team - Dutch speaking, Rotterdam
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3090 Rotterdam, Nederland -
Gewijzigd op: minder dan een week geleden
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Onthouden -
Delen
Advertentietekst
We are seeking
Dutch-speaking Customer Care Specialists
to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.
Roadside Assistance (RSA)
24/7 breakdown support following strict safety guidelines
Recovery assistance for vehicles to dealerships
B2B&B2C customer support
Collecting customer&vehicle information (license plate, GPS location, tire size, passengers, etc.)
Connected Mobility Services (CMS)
Support for Mercedes Me App and digital services
Account login, activation/deactivation of digital services
Service purchases, online appointment booking, vehicle monitoring
Inform customers about features included in service packages
Basic troubleshooting; complex issues escalated to Backdesk
Customer Service (CS)
Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
Provide support to demanding luxury clients, often in sensitive situations
Requirements
Dutch: C1 (mandatory)
English: B2 (for training&operations)
Strong communication and customer service skills
Advanced problem-solving and multitasking abilitiesComfortable with PC apps, mobile platforms (Android/iOS), and basic network setups
Driver's license: a plus
Previous experience in customer service or technical support: preferred but not required
Benefits
Flexible work options: Remote anywhere in Greece
Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
Competitive monthly salary plus two extra annual payments
Paid training and onboarding program
Health insurance and additional perks
International work environment with colleagues across Europe
Free online Greek language courses
Modern offices in Athens with comfortable break areas
Career development opportunities and internal mobility
Social events and team initiatives
Life in Greece
Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you'll enjoy an affordable Mediterranean lifestyle and a welcoming international community
Ready to start your Dutch-speaking customer care career in Greece?
Apply today and join our international streaming support team!
#J-18808-Ljbffr
Dutch-speaking Customer Care Specialists
to join our team supporting the Mercedes-Benz project. The role involves providing frontline customer support via inbound and outbound calls, emails, and chat.
Roadside Assistance (RSA)
24/7 breakdown support following strict safety guidelines
Recovery assistance for vehicles to dealerships
B2B&B2C customer support
Collecting customer&vehicle information (license plate, GPS location, tire size, passengers, etc.)
Connected Mobility Services (CMS)
Support for Mercedes Me App and digital services
Account login, activation/deactivation of digital services
Service purchases, online appointment booking, vehicle monitoring
Inform customers about features included in service packages
Basic troubleshooting; complex issues escalated to Backdesk
Customer Service (CS)
Handle first-line inquiries: warranties, maintenance appointments, dealership details, workshop complaints, goodwill requests, list-price/tax inquiries, and general technical documentation
Provide support to demanding luxury clients, often in sensitive situations
Requirements
Dutch: C1 (mandatory)
English: B2 (for training&operations)
Strong communication and customer service skills
Advanced problem-solving and multitasking abilitiesComfortable with PC apps, mobile platforms (Android/iOS), and basic network setups
Driver's license: a plus
Previous experience in customer service or technical support: preferred but not required
Benefits
Flexible work options: Remote anywhere in Greece
Full relocation support for Athens-based employees: flight, temporary accommodation, and housing assistance
Competitive monthly salary plus two extra annual payments
Paid training and onboarding program
Health insurance and additional perks
International work environment with colleagues across Europe
Free online Greek language courses
Modern offices in Athens with comfortable break areas
Career development opportunities and internal mobility
Social events and team initiatives
Life in Greece
Greece offers sunshine most of the year, amazing food, rich culture, and easy access to islands for weekend trips. Whether you choose Athens, a coastal town, or an island, you'll enjoy an affordable Mediterranean lifestyle and a welcoming international community
Ready to start your Dutch-speaking customer care career in Greece?
Apply today and join our international streaming support team!
#J-18808-Ljbffr
Belangrijke informatie
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PositieCustomer Support Agent for the Mercedes Team - Dutch speaking
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Customer Support Agent for the Mercedes Team - Dutch speaking is geplaatst in de Rotterdam klantenservice, callcenters rubriek op Locanto.
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