Customer Service Specialist, Rotterdam

Customer Service Specialist Location: Rotterdam

Full time

The Opportunity This role offers an exciting opportunity for an experienced Customer Service Specialist to play a key role within a domestic and/or export order fulfilment environment. You will be responsible for delivering outstanding customer service to a defined customer portfolio while acting as a subject matter expert within the Customer Service function.

As an Account Specialist II, you will work at the heart of the supply chain, collaborating closely with Planning, Sales, Business, Supply Chain, and Finance to ensure seamless order execution, accurate invoicing, and a consistently high customer experience.

The Role In this position, you will manage the full order lifecycle, from order receipt through to delivery and invoicing. You will be a first-line escalation point for operational and customer-related challenges and will support, mentor, and train junior Account Specialists.

Beyond day-to-day execution, you will contribute to continuous improvement initiatives and interdepartmental projects, building deep knowledge of products, manufacturing processes, and transportation procedures.

Key Responsibilities

Deliver a consistently high level of customer service, handling customer requests in a timely, professional, and value‑driven manner

Manage order fulfilment activities, including order processing, product availability checks, logistics coordination, delivery follow‑up, and accurate invoicing

Act as the primary interface between customers and internal stakeholders such as Planning, Sales, Supply Chain, Business, and Finance

Serve as Subject Matter Expert (SME) and provide first‑line support to Level I and Level II Account Specialists

Act as a reliable back‑up across businesses within the group and as a natural go‑to person for operational issues

Participate in supply chain and cross‑functional projects to support operational excellence

Identify opportunities to improve processes within Customer Service and actively contribute ideas for implementation

Support team development by sharing knowledge and acting as a trainer for new Account Specialists

Build and maintain strong relationships with key internal and external stakeholders to ensure targets and KPIs are met

Ensure compliance with company policies, procedures, and governance standards

Maintain accurate Customer Master Data in SAP in close cooperation with the Master Data team

About You

You bring a strong customer focus and a proactive, solution‑oriented mindset

You are confident operating in a complex, fast‑paced supply chain environment

You are seen as a trusted expert and problem‑solver by peers and stakeholders

You communicate clearly and professionally across multiple functions

You are comfortable mentoring others and sharing expertise

Your Background Education

College degree preferred, or equivalent relevant experience

Strong IT capabilities, including SAP and Microsoft Office

Experience

Minimum 3‑4 years of experience in Customer Service and/or Supply Chain

Languages

Fluent in written and spoken English

An additional language relevant to the country or region of responsibility is preferred

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