German Customer Service Team Lead, Rotterdam

Du möchtest nicht einfach nur Kundenservice verwalten – sondern ein Team aufbauen, Menschen inspirieren und echten Einfluss auf die Gesundheit von Tausenden Menschen nehmen?

Join FitForMe and make a measurable impact on global health

At FitForMe, we help people around the world live healthier lives after bariatric surgery through science-based nutritional supplements and lifelong support. We are building a high-performing team driven by care, innovation and meaningful impact.

We are now looking for a Customer Service Team Lead to lead and develop our DACH customer service team while staying closely connected to customers yourself.

This is more than a customer service role. It’s an opportunity to shape a growing team, improve customer experience, drive commercial impact and contribute directly to the health and well-being of thousands of people.

If you are energized by leadership, customer interaction and working in a fast-paced international scale-up environment, we’d love to meet you.

Why candidates join FitForMe

Lead and develop your own DACH customer service team

Direct impact on customer satisfaction, retention and sales performance

International scale-up with strong growth ambitions

Hybrid working model with flexibility (up to 50% remote)

Opportunity to improve processes and drive change

Meaningful work that improves patients’ lives worldwide

Open, entrepreneurial and supportive company culture

Your impact As Customer Service Team Lead, you will combine leadership, customer experience and commercial ownership.

You will lead a team of 7–10 Customer Service Representatives and help them perform at their best through coaching, structure and motivation. At the same time, you will stay actively involved in customer interactions to lead by example and remain close to customer needs.

You will play a key role in improving customer satisfaction, optimizing team performance and supporting the continued growth of FitForMe in the DACH region.

What you’ll do

Lead, coach and motivate a team of Customer Service Representatives to achieve individual and team KPIs

Support customers via phone, email and chat while delivering an outstanding customer experience

Monitor team performance and customer insights to identify opportunities for improvement

Coordinate daily operations, workload planning and quality standards

Drive customer retention and sales initiatives through proactive customer support

Collaborate closely with Marketing, Product and Operations teams

Contribute to process improvements, trainings and customer experience initiatives

Help build a strong, positive and performance-driven team culture

What you bring Experience

4–6 years of experience in Customer Service, Customer Success or Inside Sales

Previous experience leading, mentoring or coordinating a small team is highly preferred

Language skills

Fluent German (C1/C2 level)

Professional English skills

Leadership mindset

You are proactive, structured and solution-oriented

You know how to motivate and organize people

You combine empathy with accountability

Customer&commercial focus

You naturally build trust and long-term relationships

You understand how customer experience contributes to retention and commercial success

Affinity

Interest in health, nutrition and lifestyle is a strong plus

Location

Based in the Netherlands and available for hybrid working

What we offer:

Hybrid&flexible working: Enjoy the flexibility to work up to 50% remotely.

Career growth opportunities: Join an international company in an exciting growth phase with plenty of room to develop professionally.

International environment: Work with colleagues and customers across multiple international markets.

Health&wellness: Including wellness initiatives and freshly prepared healthy lunches at the office.

Open company culture: We value collaboration, ownership, transparency and new ideas.

Fun&connection: Regular company events, team activities and celebrations that bring people together.

We value diversity and inclusion, and we encourage all qualified candidates to apply.

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