German Customer Service Team Lead, Rotterdam

Du möchtest nicht einfach nur Kundenservice verwalten – sondern ein Team aufbauen, Menschen inspirieren und echten Einfluss auf die Gesundheit von Tausenden Menschen nehmen?

Join FitForMe and make a measurable impact on global health

At FitForMe, we help people around the world live healthier lives after bariatric surgery through science-based nutritional supplements and lifelong support. We are building a high-performing team driven by care, innovation and meaningful impact.

We are now looking for a

Customer Service Team Lead

to lead and develop our DACH customer service team while staying closely connected to customers yourself.

This is more than a customer service role. It’s an opportunity to shape a growing team, improve customer experience, drive commercial impact and contribute directly to the health and well-being of thousands of people.

If you are energized by leadership, customer interaction and working in a fast-paced international scale-up environment, we’d love to meet you.

Why candidates join FitForMe Lead and develop your own DACH customer service team Direct impact on customer satisfaction, retention and sales performance International scale-up with strong growth ambitions Hybrid working model with flexibility (up to 50% remote)Opportunity to improve processes and drive changeMeaningful work that improves patients’ lives worldwide Open, entrepreneurial and supportive company culture

Your impact: As Customer Service Team Lead, you will combine leadership, customer experience and commercial ownership.

You will lead a team of 7–10 Customer Service Representatives and help them perform at their best through coaching, structure and motivation. At the same time, you will stay actively involved in customer interactions to lead by example and remain close to customer needs.

You will play a key role in improving customer satisfaction, optimizing team performance and supporting the continued growth of FitForMe in the DACH region.

What you’ll do: Lead, coach and motivate a team of Customer Service Representatives to achieve individual and team KPIs Support customers via phone, email and chat while delivering an outstanding customer experience Monitor team performance and customer insights to identify opportunities for improvementCoordinate daily operations, workload planning and quality standards Drive customer retention and sales initiatives through proactive customer support Collaborate closely with Marketing, Product and Operations teams Contribute to process improvements, trainings and customer experience initiativesHelp build a strong, positive and performance-driven team culture

What you bring: Experience 4–6 years of experience in Customer Service, Customer Success or Inside Sales Previous experience leading, mentoring or coordinating a small team is highly preferred Language skills Fluent German (C1/C2 level) Professional English skills Leadership mindset You are proactive, structured and solution-orientedYou know how to motivate and organize people You combine empathy with accountability Customer&commercial focus You naturally build trust and long-term relationships You understand how customer experience contributes to retention and commercial success Affinity Interest in health, nutrition and lifestyle is a strong plus Location Based in the Netherlands and available for hybrid working

What we offer: Monthly salary

between€3.500,- and €4.300,- gross Quarterly

company bonus

opportunity Personal

wellbeing budget Hybrid&flexible working :

Enjoy the flexibility to work up to 50% remotely. Career growth opportunities :

Join an international company in an exciting growth phase with plenty of room to develop professionally. International environment:

Work with colleagues and customers across multiple international markets. Health&wellness :

Including wellness initiatives and freshly prepared healthy lunches at the office. Open company culture:

We value collaboration, ownership, transparency and new ideas. Fun&connection:

Regular company events, team activities and celebrations that bring people together.

Interested?

Explore our

LinkedIn Life page

or

Instagram page

to learn more about FitForMe, our mission, values and the incredible team around the world!

Note: Even if you have questions or uncertainties after reading about the job opening, or if you think that you may not meet every requirement, we are always open to having coffee or tea to have an open and informative conversation. We value diversity and inclusion, and we encourage all qualified candidates to apply.