Renewals Account Manager, Rotterdam

We are Progress (Nasdaq: PRGS)– the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI‑powered applications and experiences with agility and ease. Join us as a

Renewals Account Manager

and help us propel business forward. This hybrid position is based in Rotterdam. Only candidates based in the Netherlands may apply. Responsibilities

Engage in conversations that result in successful renewals, up‑sells, win‑backs, cross‑sells, and referrals, and identify and transfer new business leads to account management teams Reconcile orders against contract parameters to ensure proper license configurations and pricing Prepare quotes and process orders of diverse complexity to ensure accurateinvoicingManage opportunity pipeline by tracking all customer activity, from prospect to deal closure Maintain accurate sales forecast in SalesForce.com Handle customer inquiries through to resolution while building customers’ awareness and understanding of the product attributes, elements, upgrades and add‑onsPartner with Sales, Tech Support, Finance, and product teams to address challenges and ensure customer satisfaction Qualifications

Proficiency in English; additional proficiency in another widely spoken European language is an advantage Strong command of Excel with the ability to analyze and interpret numerical data Results‑driven, with a customer‑first mentality and eager to learn Strong communication, consultative, and influencing skillsProven team player Comfortable working in a fast‑paced, dynamic environment to meet evolving business requirements Strong attention to detail, following and improving processes Preferred

Background in contract renewals, sales operations, or account management within an enterprise environment Relevant educational background in technology, business, economics, or similar Benefits

Generous remuneration package Employee Stock Purchase Plan enrollment 24 vacation days annually Birthday day off Holiday entitlement increases with years of service Extra time off for service anniversaries Community service time off International Women’s Day – March8 is an official holiday for all employeesGroup personal pension plan Income protection coverage for long‑term illness or reduced earning capacity Collective health insurance Hybrid working option Meal and commuting allowance (public transport card or per‑kilometer reimbursement) Bike lease scheme with tax benefits Company fitness program – access to gyms nationwide

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