AI Training&Capability Manager, Rotterdam

Role Overview

HSO is a leading Microsoft Global Solutions Delivery Partner with circa 3,000 colleagues worldwide. As Microsoft continues to advance its AI capabilities through Copilot and agentic technologies, HSO is committed to ensuring its workforce remains at the forefront of innovation. To support this ambition, HSO is creating a new role of

AI Training&Capability Manager . This position will play a pivotal role in developing organisational capability in Agentic AI, embedding best practice, and ensuring our colleagues and customers benefit from confident, efficient, and responsible use of AI technologies. Reporting directly to the Group Head of Learning&Development, the role will form a core part of HSO Academy and will lead the design, implementation, and governance of AI Agentic learning and capability pathways across the organisation.

Key Responsibilities

Learning Strategy&Capability Development

Design, develop, and maintain role-specific AI Agentic learning pathways using Microsoft Learn, Copilot learning resources, and other high-quality digital platforms.

Establish a structured AI competency framework aligned to HSO roles, career paths, and business priorities.

Define standards for AI-related skills, certifications, and professional development.

Learning Design&Delivery

Design and deliver engaging remote, blended, and classroom-based AI Agentic learning solutions.

Create and curate learning content including workshops, learning journeys, assessments, and practical labs.

Support the development of AI champions, super-users, and subject matter experts across regions.

Stakeholder Collaboration

Partner with regional HR and Learning&Development leads to identify AI skills gaps and capability requirements.

Work closely with business leaders, delivery teams, and technical specialists to ensure learning is aligned with operational needs.

Collaborate with Microsoft and external partners to leverage emerging learning resources and best practices.

Data, Reporting&Governance

Analyse and report on AI Agentic learning activity, certifications, and qualifications by region and business unit.

Monitor adoption, proficiency, and capability maturity across the organisation.

Provide regular insights and recommendations to senior stakeholders.

Support governance frameworks for ethical, responsible, and compliant use of AI.

Innovation&Continuous Improvement

Track developments in Agentic AI, Copilot, automation, and intelligent agents.

Continuously evolve learning pathways to reflect emerging technologies and business use cases.

Promote a culture of experimentation, learning, and innovation.

Key Accountabilities

Establishment of a scalable, global AI Agentic learning framework.

Increased organisational confidence and productivity through AI adoption.

Improved certification and qualification attainment in AI-related disciplines.

Demonstrable reduction in AI capability gaps.

Strong alignment between learning investment and business outcomes.

Required Skills&Competencies

Technical Skills&Knowledge

Strong understanding of AI, Generative AI, Agentic AI, and Microsoft Copilot ecosystems.

Knowledge of Microsoft Learn, Power Platform, Dynamics 365, Azure AI, and related technologies.

Learning design and instructional design expertise.

Experience delivering virtual and in-person training at scale.

Data analysis and reporting capabilities.

Learning management systems (LMS) and digital learning platforms experience.

Behavioural&Leadership Competencies

Strategic thinker with strong execution capability.

Highly collaborative and stakeholder focused.

Excellent communication and facilitation skills.

Influential and credible at all organisational levels.

Proactive, adaptable, and innovation driven.

Strong organisational and project management skills.

Essential Knowledge&Experience

Proven experience in Learning&Development, capability management, or workforce transformation.

Demonstrated involvement in AI, digital transformation, or emerging technology programmes.

Experience designing enterprise-wide learning pathways.

Experience working in a global or multi-region organisation.

Strong understanding of adult learning principles.

Desirable

Experience within Microsoft partner ecosystems.

Background in consulting, professional services, or technology delivery environments.

Experience supporting certification programmes (Microsoft, AI, Cloud, Data, etc.).

Knowledge of responsible AI, data ethics, and governance frameworks.

Change management or organisational development experience.

Qualifications

Essential: Degree or equivalent professional qualification in Learning&Development, Technology, Business, or related field.

Relevant professional development in AI, digital learning, or instructional design.

Desirable

Microsoft certifications (AI, Power Platform, Azure, Dynamics, or Copilot-related).

Learning&Development professional accreditation (e.g., CIPD, ATD, or equivalent).

AI, Data, or Digital Transformation certifications.

Key Relationships

Group Head of Learning&Development

Regional HR&L&D Leaders

HSO Academy Team

Delivery, Consulting, and Technical Teams

Microsoft and External Learning Partners

Senior Business Stakeholders

Why Join HSO?

Opportunity to shape HSO’s global AI capability strategy.

Work at the forefront of Agentic AI and Copilot adoption.

High-impact role influencing workforce productivity and innovation.

Collaborative, forward-thinking culture.

Strong commitment to professional growth and development.

Equal Opportunity Statement HSO is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We encourage applications from all qualified individuals regardless of background.

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