Executive Opportunity Store Manager— Duty Free / Luxury Retail, Sint Maarten

Executive Opportunity Store Manager— Duty Free / Luxury Retail

Location: Saint Maarten / Caribbean. Industry: Duty Free / Luxury Retail.

Position Objective Lead a premium travel retail operation serving international travelers, VIP customers and luxury-focused shoppers in one of the Caribbean's strongest tourism markets.

Main mission: drive sales performance, conversion, average ticket, service excellence and operational discipline in a high‑traffic travel retail environment aligned with international luxury brand standards.

Saint Maarten Market Context

Princess Juliana International Airport is a key Caribbean gateway with strong passenger growth and regional/international demand.

Saint Maarten combines stayover tourism, cruise visitors and airport travelers, creating high potential for duty free and premium retail.

Philipsburg and airport retail are recognized shopping points for jewelry, beauty, fashion, electronics, liquor, tobacco and luxury brands.

Key Responsibilities Commercial Management&Sales

Achieve sales targets, profitability goals and brand KPIs.

Increase average ticket, conversion, UPT and sales productivity.

Supervise luxury experience, customer journey and visual merchandising standards.

Develop commercial actions oriented to international tourists and airport/cruise traffic.

Coach the team on upselling, cross‑selling and premium customer engagement.

Store Operations

Lead the full daily operation of the store.

Manage inventories, audits, stock accuracy and loss prevention.

Supervise cash control, deposits, cash counts and corporate policies.

Guarantee compliance with travel retail, duty free and brand standards.

Ensure efficient scheduling, shift control and operational readiness.

Premium Customer Experience

Deliver a high‑end customer experience for multicultural travelers.

Manage VIP clients, service recovery and critical situations.

Ensure customer satisfaction, loyalty and repeat purchase behavior.

Protect the brand image through service consistency and product knowledge.

Leadership&Team Development

Lead, train and motivate multicultural sales teams.

Manage performance, productivity and accountability.

Create a culture of sales excellence, service discipline and operational integrity.

Develop supervisors and high‑potential team members.

Requirements Must‑Have

5+ years in Duty Free, Luxury Retail, Fashion Retail, Beauty Retail or Travel Retail.

Proven experience managing commercial KPIs: sales, average ticket, conversion, UPT, productivity and margin.

Experience leading large or multicultural teams.

Advanced English required— C1/C2 preferred.

Spanish required.

Availability for relocation in the Caribbean.

Highly Preferred

Experience in airports, cruise ports, resorts, tourist zones or international retail environments.

Background in premium brands, luxury, beauty, fragrance, fashion, watches, jewelry or multi‑category duty free.

Strong operational discipline in inventory, cash control and loss prevention.

Experience with VIP customers and international travelers.

Ideal Candidate Profile The ideal candidate is a commercially driven retail leader with premium service standards, strong operational control and the ability to lead multicultural teams in a high‑traffic tourism environment.

Commercial DNA: understands KPIs, conversion, ticket growth, productivity, incentives and profitability.

Luxury Experience: delivers premium service, manages VIP clients and protects brand standards.

Operational Control: strong with inventory, cash, audits, stock loss, scheduling and compliance.

Leadership: can train, motivate and hold accountable a diverse sales team.

Mobility: open to relocate and build a stable career in the Caribbean.

Compensation&Benefits

Commercial bonus, KPI incentives, sales performance, shrinkage control and operational excellence.

Relocation support: ticket, temporary housing, onboarding assistance and corporate benefits subject to final package.

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