Expert in Customer Service | Dutch | English, Geleen

Job description Overview

Are you highly organized, a strong communicator, and ready to play a crucial role in the supply chain of a global industry leader? As an Expert in Customer Service | Dutch | English at SABIC, you will be the vital link between our customers, Sales, and Supply Chain. You will ensure a flawless Order-to-Cash process and directly contribute to customer satisfaction and business growth.Responsibilities

Manage the commercial and logistical needs of your assigned customer cluster. Evaluate and translate external customer requirements into internal requests, securing an uninterrupted Order-to-Cash (OTC) process. Participate in optimization projects and help drive the team\'s transformation agenda by leveraging modern tools.Proactive Supply Chain Management: Ensure efficient, reliable, and cost-effective customer service and complete OTC cycle management (including order handling, deliveries, complaints, forecasting, and cash generation) against agreed service levels. Process Gatekeeping: Execute and safeguard the Order-to-Cash work procedures for your area, coordinating closely with all internal and external parties involved.Financial Accuracy: Handle financial surcharges regarding additional logistical activities towards customers. Troubleshooting: Anticipate disturbances in your assigned area to maintain uninterrupted OTC/PTP processes. Undertake ad hoc analyses and lead problem-solving with a full strategic overview of the business.E-Commerce&Innovation: Roll out, implement, and maintain e-commerce functionality and integrity in close cooperation with customers. Future-Proof Efficiency: Drive process efficiency by actively utilizing Artificial Intelligence (AI) tools to master and streamline the OTC process. Requirements

Education: Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or related field. 0–2 years of experience in Customer Service or logistics (ambitious starters are encouraged to apply). Very good command of English and Dutch (both written and spoken). Practical knowledge of SAP and ability to perform Order-to-Cash tasks in a hectic environment.Competencies

Resilient, analytically strong, and thrive in a fast-paced, evolving environment. Excellent prioritization skills and the ability to make sound decisions in ambiguity. Team player capable of building and maintaining professional relationships at different levels within and outside the organization.Arbeidsvoorwaarden

Terms of Employment We offer a competitive employment package that aligns with the seniority of the position, including: Primary Employment Benefits A good salary, dependent on knowledge and work experience. One-year contract with option for extension, employed directly by SABIC after the first year.1 x 13th month (paid periodically pro rata). 8.33% holiday allowance calculated over 12 monthly salaries. Secondary Employment Benefits Pension Plus scheme (from day 1). Net€750 to set up your home office. Travel allowance. Remote work: 2 days from home, 3 in the office (startup period full-time in the office).Bedrijfsinformatie

SABIC, located in Sittard, is a global player in the chemical industry. SABIC produces essential raw materials for plastics and chemical products with approximately 900 employees and a research center on the Brightlands Chemelot Campus.

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