Logistics Systems Support Specialist, Born

Samsung SDS is the global IT and logistics arm of the Samsung Group, operating in over 40 countries. Through our smart logistics platform, Cello, we deliver innovative supply chain solutions to leading companies worldwide optimizing everything from transport to warehouse operations.

Role Summary You will act as the first point of contact for the operational teams in case of system issues (WMS and TMS). You diagnose the situation both administratively and (if required) physically and determine the necessary actions to be initiated.

You maintain master data in the Samsung SDS Cello systems and ensure that stock levels are aligned between our WMS and the customer’s ERP system.

Responsibilities First Line System Support

Manage operational system issues

Escalate follow‑up operational system issues to second line support if required and follow up

Provide support for operations in WMS and TMS systems

Diagnose and prioritize issues and determine necessary actions

Communicate with relevant individuals within other departments within the organization and with the customer

Master Data maintenance

Investigate and make proposals for appropriate Master Data settings

Enforce root cause analysis

Maintain Master data and initiate improvements

Proof system issues in the test system and suggest structural solutions in cooperation with Logistics Engineer and Operations

Initiate improvement possibilities of storage methods and put away strategies

Participate in customer implementation and/or process changes including testing and go‑live support

Identify process deviations and translate deviations into solutions and improvement proposals

Assist on projects and contribute to improvement plans

Support training of colleagues in new system functionalities

Requirements For this role we are looking for an ambitious candidate with strong analytical and communication skills. He/she is flexible and accurate with a strong hands‑on mentality who enjoys working in a team.

We are looking for a person with:

1 - 3 years of working experience in a warehousing operations and/or coordination role

Eager to learn more than only WMS

Willing to work in shift rotation (might be the case in the future)

A proficient level of English

Experience with MS Office, mainly Excel

Relevant experience with TMS and WMS systems

What we offer We offer a competitive package designed to support your professional and personal growth, including:

Competitive salary aligned with your experience.

Attractive bonus paid two times per year.

Fully covered healthcare insurance.

Commuting allowance

Contribution to your fitness subscription.

Bike plan.

25+1 holidays (excluding public holidays) with the option to buy 5 more.

Trainings and digital learning opportunities and much more!

Ready to take the next step in your logistics and systems career? Apply now and become part of a global team driving innovation in supply chain solutions!

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