Technical Customer Support | German&French, Tiel

As a

Technical Customer Support , you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products.

Responsibilities

Acting as the initial point of contact for dealers and end users via phone during help desk operations

Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top‑notch customer support standards

Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns

Keeping abreast of product developments to provide accurate and current information to dealers and end users

Maintaining a positive and professional demeanor while assisting dealers and end users

Requirements

Proficient communication skills in German and French, both written and verbal, and preferably in Dutch or English

If you speak or Italian as well, you're the hero we're looking for :)

Other than that

Exceptional problem‑solving and troubleshooting capabilities

Capability to thrive in a fast‑paced setting and manage multiple tasks

Keen attention to detail and strong organizational skills

MBO level education or equivalent experience

Minimum of 2 years of relevant work experience

Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics

Benefits Our client is prepared to offer you a salary of€3000 (gross) per month.

26 vacation days a year

Travel compensation

Good retirement plan

Personal development training's

Monthly team events

Hybrid working (3x2) after onboarding period

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

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