Team Leader Customer Service– Dutch&English, Tilburg
Team Leader Customer Service– Dutch&English, Tilburg
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5000 Tilburg, Nederland -
Gewijzigd op: 1 week geleden
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Job Specs Category: Customer Service/Helpdesk
Region: Netherlands: Tilburg
Depends on experience
Languages
Hiring type: Company hire
Duration: To be confirmed
Availability: ASAP
Job ref.: 26-0306
Contact Ivan +31 (0)70 311 7822
Description Our international client provides mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional results for their clients and the millions of people who count on them.
They are currently expanding and are looking for a
Team Leader Customer Service
to join their team in Tilburg.
As a Team Leader, you will coach, guide, and motivate the company’s customer advisors, and monitor operational results while creating and maintaining a positive atmosphere within the department.
Job Profile for Team Leader Customer Service
Responsibilities will include, but not be limited to:
Optimise the use of the knowledge and skills of the customer service employees
Achieve the agreed targets on KPIs
Ensure that every customer contact is handled perfectly
Manage employee absenteeism and turnover
Monitor and adjust the quantitative performance of individual employees if necessary
Conduct one‑on‑one meetings, onboarding, performance reviews, and appraisal interviews (and following up on resulting actions and agreements)
Candidate Profile for Team Leader Customer Service
Must be fluent in Dutch and English, both written and spoken
Numerical and analytical insight
People‑oriented leadership attitude
Ability to identify and implement innovative strategies to enhance workforce performance and motivation
What Our Client Offers
A bonus scheme based on achieved KPIs
25 vacation days and 2 additional days if you have not been sick during the year
Pension plan
WGA gap insurance
Collective discount on supplementary health insurance
Employee referral bonus program
Lease‑a‑bike option
Office location in the city centre, easily accessible by public transport
More than 1,000 training courses in the company’s database
Incentives, awards, and social gatherings
#J-18808-Ljbffr
Region: Netherlands: Tilburg
Depends on experience
Languages
Hiring type: Company hire
Duration: To be confirmed
Availability: ASAP
Job ref.: 26-0306
Contact Ivan +31 (0)70 311 7822
Description Our international client provides mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional results for their clients and the millions of people who count on them.
They are currently expanding and are looking for a
Team Leader Customer Service
to join their team in Tilburg.
As a Team Leader, you will coach, guide, and motivate the company’s customer advisors, and monitor operational results while creating and maintaining a positive atmosphere within the department.
Job Profile for Team Leader Customer Service
Responsibilities will include, but not be limited to:
Optimise the use of the knowledge and skills of the customer service employees
Achieve the agreed targets on KPIs
Ensure that every customer contact is handled perfectly
Manage employee absenteeism and turnover
Monitor and adjust the quantitative performance of individual employees if necessary
Conduct one‑on‑one meetings, onboarding, performance reviews, and appraisal interviews (and following up on resulting actions and agreements)
Candidate Profile for Team Leader Customer Service
Must be fluent in Dutch and English, both written and spoken
Numerical and analytical insight
People‑oriented leadership attitude
Ability to identify and implement innovative strategies to enhance workforce performance and motivation
What Our Client Offers
A bonus scheme based on achieved KPIs
25 vacation days and 2 additional days if you have not been sick during the year
Pension plan
WGA gap insurance
Collective discount on supplementary health insurance
Employee referral bonus program
Lease‑a‑bike option
Office location in the city centre, easily accessible by public transport
More than 1,000 training courses in the company’s database
Incentives, awards, and social gatherings
#J-18808-Ljbffr
Belangrijke informatie
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BedrijfsnaamBlue Lynx Employment BV -
PositieTeam Leader Customer Service– Dutch&English
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Team Leader Customer Service– Dutch&English is geplaatst in de Tilburg klantenservice, callcenters rubriek op Locanto.
In deze rubriek zijn er momenteel geen andere advertenties geplaatst in Tilburg.
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