FSO Engineer / Desktop Support Engineer, Tilburg

Job Description– FSO Engineer / Desktop Support Engineer (Band 2) Position FSO Engineer / Desktop Support Engineer (Band 2)

Location Tilburg

Start Date 1 June 2026

Employment Type Onsite Support Role

Role Overview We are seeking a dedicated Band 2 FSO Engineer/Desktop Support Engineer for our client site in Tilburg, Netherlands. The ideal candidate must have a minimum of 2 years' onsite desktop support experience and basic networking knowledge.

The engineer will provide day-to-day onsite and remote desktop support, troubleshoot hardware/software issues, manage incidents through a ticketing system, and ensure high levels of customer support and operational consistency.

Candidates must be able to communicate effectively in both English and Dutch/local language.

Key Responsibilities

Provide first and second-line technical support for end users.

Troubleshoot and resolve hardware, software, printer, and application issues.

Provide onsite and remote desktop support services.

Log, track, update, and resolve incidents within the ticketing system.

Support Windows operating systems and Microsoft Office applications.

Install, configure, upgrade, and troubleshoot desktops, laptops, and peripherals.

Perform break-fix support and preventative maintenance activities.

Support network connectivity troubleshooting and basic networking issues.

Work with third-party vendors to resolve complex technical problems.

Support mobile devices including iOS and Android.

Provide support for Apple/Mac users where required.

Escalate unresolved issues appropriately to supervisors or higher support teams.

Maintain SLA compliance and provide timely status updates to users.

Support IT-related projects and after-hours activities when required.

Technical Skills&Experience Required Experience

Minimum 2+ years of onsite desktop support experience.

Experience using ITSM/ticketing tools.

Experience supporting enterprise users in a corporate environment.

Basic networking knowledge and troubleshooting experience.

Required Technical Skills

Windows 7, Windows 8.1, Windows 10 support

Microsoft Office 365

Active Directory and Group Policies (GPO)

Desktop/laptop hardware troubleshooting

Printer support and troubleshooting

Cisco Jabber support

Mobile Device Management (iOS&Android)

Enterprise antivirus and encryption solutions

Basic Mac OS support

Network connectivity troubleshooting

Certifications (Preferred)

CompTIA A+

Microsoft Certified Professional (MCP) or equivalent

Education

Bachelor's Degree in Computer Science, Information Technology, or related field preferred.

Soft Skills

Strong analytical and troubleshooting abilities

Excellent communication and customer service skills

Ability to multitask and prioritize effectively

Strong documentation and reporting skills

Team-oriented with the ability to work independently

Flexible and adaptable in fast-paced environments

Willingness to work after-hours or weekends when required

Language Requirements

English (Required)

Dutch / Local language (Required)

Additional Information

Dedicated onsite support role

Networking experience is advantageous

Immediate availability or short notice preferredCandidate must be eligible to work in the Netherlands

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