Information Technology Support Engineer, Amstelveen
Information Technology Support Engineer, Amstelveen
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1180 Amstelveen, Nederland -
Gewijzigd op: minder dan een maand geleden
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Advertentietekst
Have you caught the IT vibe yet? Are you passionate about technology and do you like helping people?
The IT Support Engineer is responsible for independently resolving pre-qualified incidents and delivering specified IMAC (Install, Move, Add, Change) services. The role includes providing second-line technical support, both remotely and onsite, while ensuring services are delivered within agreed service levels and maintaining high customer satisfaction.
What you’ll Do Technical Responsibilities (80%)
Provide telephone-based and onsite second-line technical support.
Visit customer support locations as required.
Process assigned work orders (incidents and IMAC services) in line with defined service levels.
Identify, analyze, and resolve technical incidents and IMAC requests; elevate complex issues to downstream support teams where necessary.
Deliver end-user briefings and guidance following service completion.
Administrative Responsibilities (10%)
Acquire and maintain knowledge of the agreed scope of services.
Document completed incidents and IMAC services, including any additional services, using the designated ticketing system.
Ensure administrative closure of work orders in accordance with service level agreements.
Report deviations from agreed services to internal stakeholders.
Accept and qualify incidents appropriately.
Return work equipment and spare parts within the specified service level.
Customer&Team Responsibilities (10%)
Support and coordinate small support teams and liaise with junior technicians.
Foster a positive, professional customer relationship and team environment.
Identify customer requirements and challenges and communicate them to relevant internal stakeholders.
What you’ll Need Required Skills&Experience
Technical vocational training or equivalent practical experience with 2+ years in IT support.
Advanced knowledge of at least one client operating system.
Basic knowledge of Microsoft server operating systems and LAN/WAN.
Strong problem-solving, communication, and customer service skills.
Ability to work under pressure in a fast-paced support environment.
Very good command of the national language; basic English.
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The IT Support Engineer is responsible for independently resolving pre-qualified incidents and delivering specified IMAC (Install, Move, Add, Change) services. The role includes providing second-line technical support, both remotely and onsite, while ensuring services are delivered within agreed service levels and maintaining high customer satisfaction.
What you’ll Do Technical Responsibilities (80%)
Provide telephone-based and onsite second-line technical support.
Visit customer support locations as required.
Process assigned work orders (incidents and IMAC services) in line with defined service levels.
Identify, analyze, and resolve technical incidents and IMAC requests; elevate complex issues to downstream support teams where necessary.
Deliver end-user briefings and guidance following service completion.
Administrative Responsibilities (10%)
Acquire and maintain knowledge of the agreed scope of services.
Document completed incidents and IMAC services, including any additional services, using the designated ticketing system.
Ensure administrative closure of work orders in accordance with service level agreements.
Report deviations from agreed services to internal stakeholders.
Accept and qualify incidents appropriately.
Return work equipment and spare parts within the specified service level.
Customer&Team Responsibilities (10%)
Support and coordinate small support teams and liaise with junior technicians.
Foster a positive, professional customer relationship and team environment.
Identify customer requirements and challenges and communicate them to relevant internal stakeholders.
What you’ll Need Required Skills&Experience
Technical vocational training or equivalent practical experience with 2+ years in IT support.
Advanced knowledge of at least one client operating system.
Basic knowledge of Microsoft server operating systems and LAN/WAN.
Strong problem-solving, communication, and customer service skills.
Ability to work under pressure in a fast-paced support environment.
Very good command of the national language; basic English.
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Belangrijke informatie
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BedrijfsnaamComputacenter -
PositieInformation Technology Support Engineer
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Information Technology Support Engineer is geplaatst in de Uithoorn engineering rubriek op Locanto.
In deze rubriek zijn er momenteel geen andere advertenties geplaatst in Uithoorn.
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