Business Applications Senior Specialist - Sales - SF, Amstelveen

In this role, you will be responsible for a specific business capability within an IT domain, delivering functional designs (data, process, technology), driving IT solutions, and supporting IT operations.

Job Description

Responsible for the specific business capability in an IT domain to deliver functional designs (data, process, technology), driving IT solutions and supporting IT operations

Responsibilities

Translate solution requirements into solution designs independently

Assess the impact of the IT solution with the business applications to provide estimates on effort, costs and timelines for project proposals.

Identify solution risks to direct related test plans. Follow and protect the design principles, such as no customisations, design for flexibility.

Drive the delivery and implementation of the resulting IT solutions in the business.

Drive to manage functional template boundaries (data, process, technology) and agree deviations with Solution Control.

Be recognised as technical and functional expert in their respective working modules by business

Be part of change management/user adoption of the solution, by providing expertise of specific BU/function end-to-end business process

Drive project to ensure that new features are adopted appropriately

Support production support

Participate in incident analysis and problem resolution where expertise is required and/or where the issues are complex or impact multiple processes (3rd line consultancy and 4th line resolution)

Participate in trend analysis of all incidents and Root Cause Analysis of Major/Top incidents

Drive resulting improvements preventing reoccurrence by either technical refactoring that can be absorbed in project releases or propose changes for budget approval.

Support compliancy controls for the delivery of applications with evidence:

zero deficiency target.

Adhere to IT General Control (ITGC)&IT Application Control (ITAC) process/execution.

Assess the materiality of any related deficiency incident and ensure implementation of mitigation and remediation. Ensure the correct production and collation of evidence.

Apply data migration, release management, and SOD/UAM controls

Provide consultancy on the ownership of controls and support the testing of these controls to IT Operations as required

Contribute and adhere to solutioning policies, principles and standards

Contribute to the Domains and Communities of Practice

Serve as best practice/quality resource within Domain, guide team members in resolving complex issues, train/mentor junior team members.

Qualifications Skills and knowledge required:

Education in Computer Science, Computer Engineering or related technical field. Masters Degree is a plus.

Good IT delivery skills.

Experience in IT Operations and Compliance

Working knowledge of the relevant Canon IT applications (like Oracle application suites (EBS, Service, Reporting), SFDC, custom applications (CPQ) and legacy systems, proven by certification/track record.

Understanding of and experience with best practice methodologies

Is recognized as an expert in own area within the organization.

Provides specialized depth and/or breadth of expertise.

Interprets internal or external business issues and recommends solutions/best practices.

Works independently, with guidance in only the most complex situations.

Experience required:

Over 5 years’ experience technical and functional in IT, in relevant domain (Sales, Service, Marketing, SCM, Finance, HR, etc.)

Canon Core Behaviours

Drive for results

Focus on the Customer

Take ownership and accountability

Act as a team player

Shows courage and conviction

People orientated

Caring for self and others

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