L3 Support Engineer, Amstelveen

About Atos Group Atos Group is a global leader in digital transformation with c. 67,000 employees and annual revenue of c.€10 billion, operating in 61 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI‑powered, end‑to‑end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE is listed on Euronext Paris. The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Job Overview An L3 support engineer is the most senior engineer in the daily support activities of the service that Atos provides to its customer. The L3 support engineer manages the private cloud to our customer’s needs.

Responsibilities

Support the L1/L2 ServiceDesk

Incident, standard change&problem handling on L3 level

Prepare and execute non‑standard changes requested by the customer (creating runbooks, joining CAB’s and executing the changes)

Execute production plan activities such as solving vulnerabilities found by vulnerability management, executing or supervising monthly patch cycles

Manage LCM within their scope (new releases of software/firmware/patches etc)

Restrictions for our customer

Must be screened by AIVD (Dutch homeland security)

Must live in The Netherlands

Must speak/write/read fluent Dutch

Can be asked to work on premises fulltime (after Covid restrictions have been released)

The Soft Skills Must Haves

2 years of experience working as an L3 engineer in similar environments (Large Dell/Vmware private cloud with HA and DR)

Team player, but can also work alone

Good communication skills towards team and customer

High level of analytical thinking is a must for problem solving in our complex environment

No 9 to 5 mentality; changes with customer impact are usually done outside office hours

Can create, read and adjust documentation

Takes a leading and visible role in the development and promotion of the technical specialism

Nice To Have Soft Skills

Experience working in DevOps team

Experience in working in Agile / scrum product teams

Hard Skills Must Haves

VCP certified (Vsphere 6.x and/or Vsphere 7.x)

Experience with a large VMware cloud (over 10 vCenters) and more than 500 physical servers

Experience with VSAN

Experience with VSAN ready nodes, VXrails

Knowledge of services like IaaS, PaaS and their differences

Knowledge of either Windows Server or Linux Redhat

Hard Skills Pre Or Willing To Learn

VCAP certified

vRealize Automation and Orchestration suite (vRa/vRO-7 and/or 8)

NSX-V or NSX‑T

Ansible tower

Experience working with Confluence, Gitlab

Experience with VXBlock

Dell Openmanage

Vmware Vrops and loginsight

What we offer

Competitive base salary

8% holiday allowance

Performance‑based bonus (role&level dependent)

Pension scheme with employer contribution

27 vacation days (full‑time)

Option to buy or sell vacation days

Mobility budget

Travel allowance (public transport or kilometer reimbursement)

Bicycle plan (tax‑friendly)

Hybrid working model

Laptop and mobile phone

Training and certification budget

Access to Atos learning platforms

Internal career and mobility opportunities

Contact Want to know more? Contact Gabriela Mitova at

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment. Choose your future. Choose Atos.

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