Dutch-Speaking Customer Support Specialist in Malta, Amstelveen

Our client is offering an opportunity to build an international career in the iGaming industry while living in one of Europe's most established expat hubs— Malta.

Malta is a fast-growing centre for online gaming, attracting professionals from across the Netherlands, Belgium, Scandinavia, and other European markets.

This role provides hands‑on experience within sportsbook and online casino operations, offering valuable exposure to payments, compliance, fraud prevention, and customer operations.

You will become a product expert and act as a key contact point for customers, gaining insight into the operational backbone of a global iGaming business.

Key Responsibilities

Handle customer queries via phone, live chat, and email

Manage withdrawals and payment‑related questions

Process KYC documentation and conduct enhanced due diligence

Perform security and transaction checks on customer accounts

Collaborate closely with payments, fraud, and compliance teamsAnalyse customer trends and contribute to internal process improvements

Take ownership of cases from start to resolution

Contribute to KPIs and service level targets

Requirements

Fluent Dutch (written and spoken)

Comfortable communicating in both Dutch and English

Previous customer service experience (required)

Strong organisational and analytical skills

Ability to multitask in a fast‑paced environment

Comfortable working shifts

Proactive and solution‑oriented mindset

Career Growth Opportunities

Fraud&Risk

Compliance

Escalations

Commercial

Product

Country Management

Benefits

Relocation package

Hybrid working model

Up to 40 days per year fully remote

International private health insurance

Bonus scheme

Wellbeing allowance

Office breakfasts and lunches

Regular social and team events

If you are Dutch‑speaking and considering an international move, this is your opportunity to gain valuable industry experience while building your career in Malta.

We encourage you to apply today and take the first step toward your international journey.

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