Junior Customer Success Analytics Consultant– Dutch speaker, Amstelveen

Overview This is an entry‑level / early-career role with structured onboarding and close collaboration with senior colleagues. In this role, you will work closely with retail clients in the Tech&Durables and FMCG sector, helping them better understand their business, markets, and opportunities through NielsenIQ insights.

Responsibilities

Client support&relationships

Managing retailer relationships (with support)

Participate in client meetings, governance calls, and follow‑ups

Help monitor customer satisfaction and key health metrics (e.g. NPS)

Use NielsenIQ tools to analyze market, category, and customer data

Translate analyses into clear, actionable insights for internal and external stakeholders

Contribute to Joint Business Plans by supporting analysis and tracking progress

Identify potential client needs during day‑to‑day interactions and share opportunities with Account Development

Act as a voice of the customer by escalating data quality or reporting needs

Continuously develop consulting and communication skills through coaching and training

Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field

Recently graduated or early in your career (up to 2 years’ experience) in customer‑facing, analytical, or retail‑related roles (including internships or graduate roles)

Fluent in Dutch and English

Interest in data analysis, retail, and customer decision‑making

Comfortable working with numbers and learning new tools

Nice to have

Experience in Tech&Durables, FMCG, or market research

Experience presenting insights to clients or stakeholders

Exposure to consulting or customer success environments

Benefits

Customer Success Academy: extensive onboarding and ongoing learning to support your professional development

Flexible hybrid working (home&office)

Exposure to international colleagues while working with local Dutch clients

Diverse Career Paths: explore various career paths within the NielsenIQ structure, both in the Netherlands and internationally, as you grow and advance in your role

Volunteer time off

EEO Statement At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. All employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information, marital status, veteran status or any other characteristic protected by applicable laws.

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