EMEA Customer Fulfilment Coordinator - Polish/German Speaking, Amstelveen
EMEA Customer Fulfilment Coordinator - Polish/German Speaking, Amstelveen
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1180 Amstelveen, Nederland -
Geplaatst op: 1 week geleden
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Advertentietekst
Job Description Canon EMEA is looking for an Order Management Coordinator - Polish and/or German speaking to support our Customer Fulfillment Department.
Responsibilities
Manage orders, queries and claims from order entry through to delivery shipment of product to customer respecting Service Level Agreements (SLA).
Support multi-location customers with multiple services at each location.
Interface with various levels of sales, operations and other functional groups to ensure order flows appropriately.
Monitor order related compliance of the delivery dates and quantities to initiate proactive measures for optimizing delivery reliability in good time and to be always capable to provide [order] information.
Meet scorecard productivity/quality metrics.
Work closely with Canon National Sales Organizations (NSO), Business Units and Service Excellence Teams to ensure best practice sharing.
Highlight and develop on areas for potential improvement. Deliver insights and challenge all aspects of Customer Fulfilment to identify and capture efficiency and process improvement opportunities.
Communicate business requirements with all stakeholders effectively.
Qualifications
Languages: Fluent in English, Polish and/ or German preferred; proficiency in another European language is considered an asset.
1-2 years' experience in a similar role
Education: min MBO level
Proficient knowledge of MS Office
Strong attention to detail and accuracy
Self-motivated and able to work independently as well as collaboratively within a team
Good verbal and written communication skills
Strong business acumen and business understanding
Willingness to learn internal systems
Core Behaviors
Drive for results
Focus on the customer
Take ownership and accountability
Act as a team player
Shows courage and conviction
People orientated
Caring for self and others
Benefits
In addition to a competitive salary, you will be eligible for the following benefits in this role:
Performance-based bonus of 12,5%
31 days holiday per year
Pension plan
Bicycle plan
Full coverage of your public transport costs and partially car costs
Job family: Operations- Customer Fulfillment
Grade: 10
#J-18808-Ljbffr
Responsibilities
Manage orders, queries and claims from order entry through to delivery shipment of product to customer respecting Service Level Agreements (SLA).
Support multi-location customers with multiple services at each location.
Interface with various levels of sales, operations and other functional groups to ensure order flows appropriately.
Monitor order related compliance of the delivery dates and quantities to initiate proactive measures for optimizing delivery reliability in good time and to be always capable to provide [order] information.
Meet scorecard productivity/quality metrics.
Work closely with Canon National Sales Organizations (NSO), Business Units and Service Excellence Teams to ensure best practice sharing.
Highlight and develop on areas for potential improvement. Deliver insights and challenge all aspects of Customer Fulfilment to identify and capture efficiency and process improvement opportunities.
Communicate business requirements with all stakeholders effectively.
Qualifications
Languages: Fluent in English, Polish and/ or German preferred; proficiency in another European language is considered an asset.
1-2 years' experience in a similar role
Education: min MBO level
Proficient knowledge of MS Office
Strong attention to detail and accuracy
Self-motivated and able to work independently as well as collaboratively within a team
Good verbal and written communication skills
Strong business acumen and business understanding
Willingness to learn internal systems
Core Behaviors
Drive for results
Focus on the customer
Take ownership and accountability
Act as a team player
Shows courage and conviction
People orientated
Caring for self and others
Benefits
In addition to a competitive salary, you will be eligible for the following benefits in this role:
Performance-based bonus of 12,5%
31 days holiday per year
Pension plan
Bicycle plan
Full coverage of your public transport costs and partially car costs
Job family: Operations- Customer Fulfillment
Grade: 10
#J-18808-Ljbffr
Belangrijke informatie
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BedrijfsnaamCanon EMEA -
PositieEMEA Customer Fulfilment Coordinator - Polish/German Speaking
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Melden -
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EMEA Customer Fulfilment Coordinator - Polish/German Speaking is geplaatst in de Uithoorn overige banen rubriek op Locanto.
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