Training Coordinator - Netherlands, Utrecht

Overview

Fast Enterprises is a provider of essential software and services for citizens and government. In 1998, we changed the way government revenue agencies support their business with the introduction of GenTax®. We have expanded beyond Tax and now also perform implementations for Motor Vehicle, Driver License, Unemployment Insurance, and Child Support Engagement agencies.Your FAST career has a meaningful and lasting social impact. FAST offers a collaborative in-office problem-solving environment. Location&Work Model

Office:

Utrecht, Netherlands Schedule:

4 days in-office, 1 day remote Eligibility:

Candidates must currently reside in the European Union and can legally work in the Netherlands Languages Required:

Fluent in

English

and

Dutch Responsibilities

Coordinate Training Programs:

Plan and manage the overall training schedule, working closely with project teams to ensure that training needs are met on time. Coordinate logistics, including scheduling in person or virtual sessions and preparing training materials for delivery. Train-the-Trainer Approach:

Equip client trainers with the knowledge and resources they need to deliver effective training. Guide them through the process, ensuring they are confident in training end-users on FAST’s software and systems. Create Training Materials:

Develop a range of training materials tailored to specific user needs and various training delivery methods. This includes creating video and self‑study training modules, job aids, user guides, help articles, and presentations. Ensure that materials are clear, concise, and accessible for diverse learning styles.Collaborate on Instructional Design:

Work with subject matter experts and project teams to design training content that aligns with user workflows. Continuously review and update training programs to reflect new features and user feedback. Support Training for Project Staff and Testers:

In addition to client trainers, you will provide training to project staff and test‑ers, ensuring they have a thorough understanding of the software. Evaluate Training Effectiveness:

Monitor and assess the effectiveness of training sessions by collecting feedback from participants. Analyze this feedback to improve both content and delivery methods, ensuring continuous improvement in training quality. Manage Multiple Projects:

Handle multiple training projects at once, ensuring smooth delivery across various teams. Work closely with clients to customize training based on their unique needs and goals. Collaborate with Teams:

Work in partnership with implementation teams, software developers, and clients to ensure the training content reflects the latest updates and is aligned with project objectives. Maintain communication with stakeholders throughout the training process. Additional Responsibilities:

Testing coordination and test scenario development to ensure that the system is functioning as expected. Communication and change management activities. Assistance with system related setup, such as task management, user roles, etc.

Qualifications

Bachelor’s degree in Adult Education, Instructional/Curriculum Design, Computer Science, Business Administration, or a related field (technical training or experience in other fields will be considered). Ability to absorb complex technical information and present it in an easy-to-understand format.Excellent analytical and problem‑solving skills to adapt training programs based on feedback and performance metrics. Personal qualities of integrity, professionalism, and enthusiasm to inspire learners. Strong verbal and written communication skills to engage and collaborate with a range of professionals.Confidence in managing projects, organizing tasks, and meeting deadlines, with a demonstrated ability to work in a professional setting. Proficiency in Microsoft Office Suite, especially PowerPoint, Excel, and Word, for creating and managing training documents. Fluent in both Dutch and English. FAST Benefits

Through your career, you will be rewarded through our merit‑based pay structure, Dutch Pension Scheme, and performance‑based bonuses. Commuting mileage reimbursement benefit. We provide paid holidays, as well as vacation and sick time. Annual Wellness Allowance Our gift‑matching program matches annual volunteer hours or monetary donations.Team‑building activities are offered throughout the year. Opportunity to make a meaningful impact in public service. Relocation assistance for non‑local qualified candidates. FAST is an equal opportunity employer. Fast Enterprises is committed to the full inclusion of all qualified individuals.As part of this commitment, Fast Enterprises will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact to be determined by the education, experience, knowledge, skills, abilities, and location of the applicant. Pay Range

EUR€38,000.00 - €43,000.00 /Yr.

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