Danish-English Solutions Consultant (Relocation), Utrecht

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join

TELUS Digital Bulgaria

as a

Solutions Consultant

for the world's biggest search engine, where you will help users maximize their product experience with strong communication skills in Danish and English.

Benefits

Relocation Bonus:

€1,500 Gross (paid in 2 instalments) to support relocation and initial rent costs

21 Days of Company-Provided Accommodation

on arrival and assistance finding a long‑term home

Fully paid training

Stable job and career development opportunities

Additional health insurance

More than fifty benefits and services to choose from

Positive international working environment

Support and learning

Key Responsibilities

Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate

Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers

Engage customers through multiple channels, including phone, email and chat

Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols

Consistently meet or exceed performance goals for call handling time, first‑call resolution, and customer satisfaction scores

Collaborate with team members to share best practices and contribute to the knowledge base

Participate in ongoing training and stay updated on product knowledge and industry trends

Qualifications

Fluent Danish and English communication skills

Strong interpersonal abilities and customer service orientation

Ability to follow structured guides and processes

Excellence in active listening and problem‑solving

Adaptable and quick to learn new processes and technologies

Self‑motivated with a passion for customer satisfaction

Ideal Candidate Profile

Customer‑focused mindset and delivering exceptional service

Excellent communication style, ability to explain complex concepts simply

Ability to troubleshoot issues and find creative solutions

Collaborates and shares knowledge, and contributes positively to team dynamics

Embraces change, learns quickly, and maintains composure under pressure

No tech background needed!

We offer comprehensive training to equip you with all the product knowledge you need to succeed.

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