Always-On Energy Service Manager - 24/7 Reliability, Utrecht

Are you the Service Manager who ensures 24/7 continuity in the energy domain? You’re the steady force we need!

USP 1 Safeguard stability for mission‑critical energy systems

USP 2 Thrive in a dynamic environment with real impact

USP 3 Work with skilled teams at Conclusion Mission Critical

Functieomschrijving Become Our New Conclusion Mission Critical Service Manager!

For our customers in the energy domain,

Always on

isn’t a luxury, it’s an absolute necessity. Their systems run around the clock secure, stable, and uninterrupted. Downtime isn’t an option. Any standstill can have serious, immediate consequences.

That’s why we’re looking for a Service Manager who lives and breathes a 24/7 mindset. Someone who stays sharp, performs under pressure, and won’t stop until the issue is truly resolved. You’re the rock in the storm, day or night, making sure everything keeps running. Fix first, always.

What You’ll Be Doing

Lead Energizing Service Reviews:

Host monthly sessions that go beyond numbers, spot trends, discuss exceptions, and align on meaningful actions.

Be the Escalation Hero:

Act as the go‑to person for service‑related issues, turn complaints into improvements, and ensure satisfaction through collaboration with DTS Service Managers and internal teams.

Streamline Operations:

Work closely with Change, Incident, Problem, and Configuration Managers to keep processes aligned, compliant, and efficient.

Communicate with Clarity:

Maintain service reports, action trackers, and meeting notes. You clearly communicate changes in scope, volume, and initiatives to all stakeholders.

Drive Continuous Improvement:

Facilitate weekly and bi‑weekly meetings, lead root cause analyses, and implement service improvement plans that create real impact.

Keep Stakeholders Engaged:

Whether it’s a quick update or a deep‑dive session, you keep everyone informed, involved, and, ideally, delighted.

Jouw vaardigheden You’re not just experienced, you’re sharp, reliable, and driven to make a difference. You bring a powerful mix of leadership, insight, and dedication to an environment where performance is everything.

Service Savvy:

You have solid knowledge of ITIL processes (Change, Incident, Problem, and Configuration) and can apply them in high‑pressure situations.

Clear Communicator:

You’re quick‑thinking and articulate, able to align diverse stakeholders around a common goal.

Analytical Mindset:

You enjoy diving into performance data, identifying patterns, and turning insights into action.

Leadership&Collaboration:

You lead cross‑functional teams with ease, handle escalations with diplomacy, and promote accountability.

Mission‑Critical Mentality:

You thrive in high‑reliability environments where precision and responsiveness are vital.

Language:

You’re fluent in Dutch and English.

Wat krijg je van ons In this role, you’ll receive a contract for a minimum of 32 hours per week. Because we trust in your ability to thrive as a Service Manager, we offer:

A salary that matches your knowledge and experience

A bonus scheme

A permanent contract from the start

A lease car, mobile phone, and laptop

A lease bike

Flexible working hours and hybrid working options

Excellent training and development opportunities through courses, workshops, and certifications

Monthly net expense allowances

A personal budget for sports and fitness

Plenty of fun: BBQ battles, monthly drinks, and more

Always on. Expert. Reliable. Personal. It’s not just what we do, it’s who we are.

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