Service Manager, Utrecht
Service Manager, Utrecht
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Utrecht, Nederland -
Geplaatst op: minder dan een week geleden
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Onthouden -
Delen
Advertentietekst
Role– Service Manager Type - Permanent Location: Utrecht (Hybrid) Dutch - B2/C1/C2 Level
Job Description
Experience:
•Single point of accountability for end-to-end service performance across allservice towers • Lead Service Integration (SIAM) across internal teams and multiple externalvendors • Chair operational service reviews, service review meetings and escalationforums • Govern Incident, Problem, Change and Request Management in line with ITIL• Lead Change Advisory Boards (CABs) with risk-based decision making • Own SLA, KPI and OLA performance and cross-vendor dependencies • Ensure compliance with contractual, regulatory and public-sector requirements • Identify, track and mitigate service-related risks and dependencies
Skills Overview:- Strong ITIL-based Service Management experience in multi-vendor environments - Proven SIAM operating-model experience - Public sector IT service delivery experience in the Netherlands• Strong ownership and accountability mindset • Calm, structured decision-making under pressure • Excellent interpersonal, influencing and stakeholder management skills • High professionalism, integrity and discretion
Job Description
Experience:
•Single point of accountability for end-to-end service performance across allservice towers • Lead Service Integration (SIAM) across internal teams and multiple externalvendors • Chair operational service reviews, service review meetings and escalationforums • Govern Incident, Problem, Change and Request Management in line with ITIL• Lead Change Advisory Boards (CABs) with risk-based decision making • Own SLA, KPI and OLA performance and cross-vendor dependencies • Ensure compliance with contractual, regulatory and public-sector requirements • Identify, track and mitigate service-related risks and dependencies
Skills Overview:- Strong ITIL-based Service Management experience in multi-vendor environments - Proven SIAM operating-model experience - Public sector IT service delivery experience in the Netherlands• Strong ownership and accountability mindset • Calm, structured decision-making under pressure • Excellent interpersonal, influencing and stakeholder management skills • High professionalism, integrity and discretion
Belangrijke informatie
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BedrijfsnaamStanley David and Associates -
PositieService Manager
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Melden -
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Service Manager is geplaatst in de Utrecht overige banen rubriek op Locanto.
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