Property Operations Associate, Utrecht

Company Overview

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, it manages and operates over $300 billion of real estate in more than 265 markets worldwide.Job Overview

We are looking for a Property Operations Associate to join our on-site team in the Netherlands, contributing to our resident experiences across the portfolio of residential properties. Key Responsibilities

Provide excellent customer service, respond quickly and courteously to resident concerns and questions, and take prompt action to solve problems or document and convey requests to the appropriate individual(s). Handle all sales and lettings activities, including greeting and qualifying prospects, conducting property tours and showing apartments.Process applications, perform credit screening and criminal background checks, prepare lease and move‑in packages, and ensure a smooth resident move‑in and lease signing. Conduct all viewing activities, ensuring the property meets required company standards, follow up calls, and capture feedback.Undertake marketing and event activities to promote the property and organize regular events while monitoring competitor activity. Complete all documentation, record and maintain file notes and resident records in compliance with local and GDPR regulations. Use property‑management software (Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information.Work with the maintenance IQ system for technical and facility management within the property. Qualifications

Proactive team member with excellent customer‑service skills and experience in a sales or customer‑service role in a comparable residential, hospitality or leisure environment. Strong communication skills, ability to influence others, and to create a positive atmosphere. Confidence in initiating relationships and cultural awareness in communication and negotiation skills.Proactive problem‑solving approach, eye for detail, and proficient social‑media, numerical, and administrative skills. Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct interviews via text or messaging; all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to .

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