Logistics Customer Support Specialist, Veghel

The Company: A leading global organization dedicated to delivering innovative solutions across various markets. Known for fostering a dynamic work environment, the company values collaboration, continuous improvement, and a commitment to excellence.

Role Description: We are seeking a proactive and organized Logistics Customer Support Specialist to join our client's team. In this role, you will serve as the primary point of contact for a select group of customers within the Netherlands and International Travel Retail markets, managing logistics processes and driving improvements to enhance service level and efficiency.

Responsibilities:

Build and maintain strong relationships with customers regarding logistics services and processes

Organize and lead logistics performance meetings with customers to discuss key topics

Manage the complete order-to-invoicing cycle accurately on the first attempt

Address and resolve customer complaints efficiently

Initiate and lead projects aimed at optimizing the supply chain and logistics workflows

Collaborate with internal departments such as Sales and Inbound Logistics to align processes

Continuously seek opportunities for process improvements and implement best practices

Requirements:

A completed HBO or University master’s degree, preferably with experience in supply chain management

Experience in maintaining and enhancing customer relationships within a supply chain environment

Proven track record of developing and executing process improvements, ideally with customer involvement

Results‑driven with a proactive, action‑oriented mindset

Strong analytical skills and proficiency with automated systems like SAP and Power BI

Comfortable working in a multicultural environment

Fluent in Dutch and/or English

Other Information: If you are interested and want to apply, please submit your application via the apply button below and contact me.

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