HR Service Agent, Veghel

Your position and team The Global HR Organization of Vanderlande is organized in 4 main areas: Business HR, Reward&Mobility, Talent Acquisition&Learning and Regional HR&Services.

The Regional HR&Services organization delivers specific expertise like HR Advice and Health&Wellbeing locally close to our business stakeholders. In addition, this department also holds the Global HR Service Desk and the Global HR Specialists team, who play an active global role in maintaining, supporting, and enabling HR service delivery. As an HR Service Agent, you are part of the Global HR Service Desk within Vanderlande, reporting to the HR Service Desk Lead EMEA, located at Vanderlande headquarters, Veghel.

The team includes 16 HR Service Agents, divided over the Netherlands, the United Kingdom, Germany, Spain, and the Middle East.

As an HR Service Agent, you are the first point of contact for employees based in the Netherlands. You resolve first-line HR inquiries and questions related to HR policies, processes and systems and execute basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience.

HR Service Delivery&Operational Excellence

Driving a seamless and coherent employee experience, while safeguarding required efficiency

Provide inquiry resolution services to all employees on policies, processes and systems and elevate to specialists as and when required.

Documenting inquiries through a ticketing and case management solution

Meet defined SLA metrics for providing accurate, consistent, and timely services

Perform back-office process execution

Accountable for completing relevant research to support query resolution

Responsible for executing processes in line with policies and standard operating procedures

Guide employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support

Leverage data insights to continuously monitor the effectiveness of service delivery and to elevate the employee experience

Supports ad hoc projects and activities related to HR Services

Continuous Improvement

Responsible for collaborating with HR People Services peers to understand and implement processes, focusing on employee experience and continuous improvement of employee life events

Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes

Drive local improvements in service delivery in close collaboration with various (HR) stakeholders

Key Competencies

Customer Centric

Optimizes work processes

Ensures accountability

Drives engagement

Drives Results

Nimble Learning

CollaboratesInstils trust

Effective communication

Your profile

Basic HR Policy&Administration knowledge

Passionate about service delivery, a great service mindset

Knowledge of fundamental HR practices including employee data, talent, learning, performance, recruitment and compensation

HR Technology savvy (e.g. Excel and Workday)

You are based in the Netherlands already.

You possess valid authorization to work in the Netherlands.

What we offer This is a part time position (24 hours/week) availability needed Mon-Wed per week.

This is a definite term opportunity - 12 months tenure, that can be extended further based on performance and business needs.

We offer a competitive salary range of€3,000 to €3,500 (full time basis) gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary, you’ll receive the following secondary benefits:

40 vacation days (20 statutory days and a flexible budget worth 20 days).

Flexible working hours.

A hybrid workplace (40% working from home and 60% in the office).

A Health&Wellbeing budget worth€300 per calendar year.

Commuting allowance, including full reimbursement of travel by public transport.

Working from home allowance.

Collective pension scheme and discount on additional health insurance.

On-site company health centres with a gym, physiotherapists and occupational therapists.

Vanderlande Academy and training facilities to boost your skills.

A variety in Vanderlande Network communities and initiatives.

A great company restaurant and coffee bar with barista.

Diversity&Inclusion Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

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