Customer Support - EUV Quality Manager, Veldhoven

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Location: Veldhoven, Netherlands Job Category: Recruitment/HR EU work permit required: Yes Job Reference: 15133 Job Views: 71 Posted: 27.08.2025 Job Description:

In this role, you are part of the CS Operational Excellence Team (within CS Services&Quality department) and report to the head of CS Operational Excellence. Introduction Within ASML, the Customer Support (CS) group is responsible for servicing ASML customers worldwide through more than 55 field offices. CS Field operations include install, relocations, upgrades, maintenance, repair, application support, and continuous improvement of ASML systems at customer locations worldwide. One of the departments in this group is CS Central Services and Quality (CS&Q). Within CS&Q, the Operational Excellence department supports the ASML CS Operations towards quality and operational excellence. We are looking for a CS Quality Manager to further develop the CS Quality program focusing on the CS EUV Segment and EUV Field operations. Job Mission: As Quality Manager for CS EUV, you will be responsible for preparing and implementing the CS EUV Worldwide Quality Improvement roadmap to enable the CS EUV to achieve their business objectives, including quality excellence objectives.Job Description: Prepare Quality Excellence Strategy for the EUV segment based on customer expectations, CS business objectives, ASML quality policies, and CS and ASML-wide quality improvement roadmaps; Support the CS EUV Management Team (Worldwide) towards quality excellence drive; ensure the Quality Focus of the CS EUV Operations;Prepare and drive the implementation of the CS EUV Quality Improvement roadmap in alignment with all (cross) segment quality improvement initiatives (Lean, Lean Maintenance Operating System (LMOS), etc.); Periodically report the Segment quality status (KPIs, audits, quality notifications) to the Segment Management Team;Build a segment quality community linked to the CS worldwide lean and customer care teams; Drive CS Segment global quality improvement initiatives and teams; Represent CS towards customers in case of CS-specific quality issues in alignment with the Customer Care Teams; Provide expertise and consultancy on quality management, quality assurance, quality control, and quality improvement to the organization;Coach teams to apply preventive quality methods and tools; Assess the completeness of PGP deliverables versus the requirements of the Quality Management System; Identify product and process quality risks by executing quality audits as lead auditor. Inspect documentation and quality records; execute audit interviews; deliver audit reports; and report out to management. Influence stakeholders at management and operational levels to close quality gaps;Contribute to ASML strategic quality initiatives.

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