Deskside Technician– End User Computing, Venlo

Deskside Technician– End User Computing (EUC) Venlo, Netherlands | Full-time; Schedule: 8-hour shifts

About the Role We are seeking a skilled

Deskside Technician– End User Computing (EUC)

to provide on-site technical support across corporate environments.

In this role, you will be responsible for

troubleshooting, maintaining, and supporting end-user devices and systems , ensuring a seamless user experience and adherence to service level agreements (SLAs). You will act as a key point of contact between users, IT teams, and business units to resolve technical issues efficiently.

What You'll Do You will:

Provide

on-site technical support

to end users in line with SLAs

Troubleshoot and resolve

hardware and software incidents

Install, upgrade, and maintain

desktops, laptops, monitors, and peripherals

Support

network connectivity

(LAN/WAN access, printers, file services)

Configure and maintain

network printers and scanners

(including TCP/IP setup)

Deliver

break/fix support

for end-user devices and non-warranty assets

Support and configure

mobile devices and mobile computing platforms

Perform

preventative maintenance

to reduce recurring issues

Provide

VIP support

for senior stakeholders and specialized equipment

Manage

printer configurations and queues

based on requests

Track incidents and service requests using

ticketing systems

Communicate effectively with both

technical and non-technical users

What We're Looking For

3–5 years of experience

in End User Computing (EUC) or deskside support

Strong experience with

Windows environments (Windows 7/10)

Hands-on experience with

device installation, configuration, and troubleshooting

Knowledge of

imaging tools

(e.g., Ghost, MDT)

Experience with

data backup and recovery tools

(e.g., USMT)

Understanding of

network configuration and connectivity

Experience supporting

enterprise-level IT environments

Strong

problem-solving and communication skills

Ability to work independently and manage multiple tasks

Key Skills

Hardware&software troubleshooting

Windows deployment&migration

Network&printer configuration

Mobile device support

Incident&problem management

Customer-focused service delivery

Work Environment This is a

hands-on, on-site role

within a corporate IT environment. You will interact directly with end users, providing high-quality support and ensuring minimal disruption to business operations.

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