Client Support Officer Payment Services M/F, America

Client Support Officer Payment Services M/F Business type Types of Jobs - Finance / Accounting

Job title Client Support Officer Payment Services M/F

Contract type Permanent Contract

01/08/2026

No

Job summary The payment services team is in charge of processing all outgoing payment involving clients accounts within currency market deadline, then reconciling any discrepancies spotted. There is also a filtering control check to identify any restricted payment recipient.

The CSO is representing the company department in front of the client, therefore he should have been trained thoroughly and transversally on all activities managed at custody services Canada. His main duties will consist of (list non exhaustive and subject to amendment):

Building and keeping a good rapport with customers and fully comprehending their needs.

Providing training on procedures to new team members.

Ensuring that client information is updated and reviewed, including sensitive data such as quality level requirement, workflows management and technical documentation.

Maintaining knowledge of current services to provide clients with accurate information.

Take in charge all client request in a timely manner (within 2 hours).

Participate to process improvement steps necessary to adapt internal tools to meet client expectations.

Payment services

Chase broker / client on issues/discrepancies spotted on transactions

Take in charge analysis and investigation on existing pending or breaks

Manage incoming chasing or queries from counterparts and clients

Release payment instructions on market by respecting treasury cut off

Be the entry point for incoming calls or client queries

Preference will be given to applicants with:

Payment knowledge (TARGET, SEPA, CBPR+).

Knowledge of SWIFT message types: MT103/PACS.008, MT202/PACS.009, MT210/CAMT.057, MT900&MT910/CAMT.054

Supplementary Information

Bonuses are available, amounts are discretionary and performance based

Benefits Package:

Health Benefits which include Extended Health Benefits, Dental Plan, Vision Care, Paramedical Services Coverage

Life Insurance

Long Term Disability

Maternity and paternity benefits (Top Up)

Registered Retirement Savings Plan (RRSP)

Subsidised public transportation

Annual Learning and Training Subsidy paid by employer

Professional development opportunities and training

A collaborative and supportive team environment

Exposure to the asset management industry with opportunities for growth

Geographical area America, Canada

City hybrid

Bachelor Degree / BSc Degree or equivalent

Ideally 18+ months of financial services experience within [Back office payment operation / settlement / FXMM / , etc.]

Level of minimal experience 0-2 years

Experience Ideally 18+ months of financial services experience within [Back office payment operation / settlement / FXMM / , etc.]

Required skills Must have skills:

Ideally 18+ months of financial services experience within [Back office payment operation / settlement / FXMM / , etc.]

Securities knowledge (Could be from CSC and or banking industry experience)

Proven track record of client request management

Knowledge of SWIFT messages type (especially 56X, 54X) is a plus

French skill is a plus

Languages #J-18808-Ljbffr