Senior Operations Officer - Income Processing M/F, America

Senior Operations Officer - Income Processing M/F Job Summary Job Type:

Full time, Permanent position

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). All our job offers are open to persons with disabilities.

Job Purpose Responsible for day-to-day validation of accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to CACEIS clients.

Responsibilities

Supply notification of Income events to clients and reflect entitlements by updating the custody book of records.

Settle payment of Income transactions upon receipt of funds to clients’ accounts.

Provide reconciliation work and attend to client queries.

Process, validate and authorize allocated income events within required timeframes with high accuracy.

Adhere to SLA and operational procedures, reporting deviations to Supervisor/Manager immediately.

Review, investigate and resolve outstanding reconciliation items.

Ensure queries are answered within agreed service standards and provide coaching and support on operational activities as needed.

Support identification of new technology and operational processes to reduce cost, increase quality, and ensure accuracy.

Qualifications

Bachelor Degree / BSc Degree or equivalent.

Expert knowledge on custody operations and asset servicing covering Corporate Actions&Income events.

Systems literate; knowledge of SWIFT standards for Corporate Action&Income; proficiency in Microsoft Office.

Experience 3-5 years of relevant experience.

Required skills

Good written and verbal communication skills

Ability to use initiative

Excellent attention to detail

Good interpersonal skills and networking abilities with sub-custodians and internal departments

Ability to work as part of a team or independently to achieve goals

Geographical area America, Canada

Entity CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.

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