Employee Technology Experience Technician III, Venray

Overview Employee Technology Experience Technician III

Herbalife International Luxembourg

About the Role:

We are looking for an

Employee Technology Experience Technician III

to join our Global Technology Services team in Venray Netherlands. This role is ideal for someone who is passionate about technology, thrives in a hands‑on support environment and brings strong experience in desktop, end‑user, and on‑site technical support. You will be responsible for delivering high‑quality operational support, managing IMAC (install, move, add, change) activities, and providing technical assistance during events.

Responsibilities

Provide service and end‑user support during maintenance checks or dispatches

Diagnose technical issues and determine appropriate solutions

Produce timely and detailed service reports

Document processes and create work instructions as part of corrective actions

Collect and analyse performance data to support technical troubleshooting

Provide technology support for events both internal and external

Manage on‑site installation, repair, maintenance, and testing tasks

Accurately document solutions for complex issues

Create workaround procedures when standard processes fail

Troubleshoot and develop technical solutions related to software and setup errors for engineers, technicians and customers

Build strong working relationships and collaborate effectively with all GTS teams

Understand customer requirements and provide appropriate recommendations

Provide technical assistance to service technicians to resolve day‑to‑day issues, such as troubleshooting, documentation issues, and clarification of written procedures

Support IT vendor management

Contribute to project management activities

Provide support to the System Engineers covering Warehouse Support and local Datacentre support

Participate in scheduled shifts and provide 24/7 on‑call support for critical operations or after‑hours projects, ensuring business continuity

Requirements

5+ years of experience in desktop or end‑user support (Level III)

Familiarity with desktops, laptops, mobile devices, printers, and related hardware

Familiarity with Active Directory, ITIL Service Management, and ticketing systems

Strong attention to detail and communication skills

Passion for technology and continuous learningAbility to lift and move hardware

Strong knowledge of Windows 10 and Microsoft Office

Certificates / Training: Preferred: CompTIA A+ or equivalent

Education: Bachelor’s degree in Information Technology or equivalent

What we offer At Herbalife, we believe in building an environment where people can thrive, grow, and make a real impact. As part of our Venray operations team, you will join a collaborative workplace that values development, wellbeing, and innovation. Our benefits include:

International environment.

Competitive salary and discretionary annual bonus

8% holiday allowance

25 vacation days (full‑time)

Three additional days off per six‑month period without sick leave

€150 net non‑sickness allowance (full‑time)

Pension and insurance coverage (including WGA gap and accident insurance)

Hybrid working model (up to three days in the office) and work‑from‑home allowance

Access to LinkedIn Learning and Herbalife University

Unlimited access to fruit and Herbalife products at work

Discounts on Herbalife products for personal use

Team‑building activities and annual company events

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