Enterprise Technical Account Manager, America

Job Summary As an Enterprise Technical Account Manager you will be instrumental in driving the expansion of Keywords Studios Player Engagement Services, working with some of the largest Enterprise Game companies in the world. You will be a key member of the Player Engagement Sales&Business Development team responsible for managing key customer relationships for our large enterprise customers.

Key Responsibilities and Activities

Build and Execute Enterprise Account plan, including defining technical strategies to expand share of wallet within existing customers by addressing whitespace opportunities and working closely with product and customer success teams to expand product adoption.

Act as the single point of contact for customer health, owning overall account strategy, legal&billing discussions, and increasing overall customer usage of Helpshift platform and services.

Report on weekly, monthly, quarterly pipeline opportunity reporting and progress towards quarterly revenue goals.

Receive and respond to customer RFI / RFPs.

Use existing networks within the games industry to open doors and create net new opportunities for Keywords, focusing on introducing Player Engagement Services.

Core Competences

Strong team player with high emotional intelligence.

Customer obsessed.

Strong critical thinking skills.

Commercial&business creativity.

Process driven&execution oriented.

Data driven mentality.

Ability to work through ambiguity.

Qualifications

5-7+ years of account management experience supporting game industry customers.

Experience engaging with game publishers at the highest levels (CxO, studio head, SVP, VP, etc).

Experience managing and growing an existing book of business in excess of $20M+ ACV.

Existing experience selling to or working within the Player Engagement ecosystem.

High attention to detail and ability to deliver as a trusted advisor.

Superb written and verbal communication skills.

Willingness to travel as required.

Must be self-motivated and able to operate in a remote environment.

Salary and Benefits

Salary range: $150k - $200k USD yearly.

Location: America.

Employment type: Permanent.

Working pattern: Full Time, Remote.

Equal Opportunity Statement Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace that provides equal opportunities for all employees and potential employees.

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