Customer Success Manager, Woerden

Why Trunkrs

At Trunkrs, we go all-in every day to deliver on our mission:

“Carefree delivery by executing with excellence.”

We deliver thousands of parcels daily, including fresh and frozen goods. That means there’s no room for error—everything must run like clockwork.

What makes us unique? Our commitment to quality and customer satisfaction. We work with passionate people who always go the extra mile to make every delivery spot-on. Together, we make sure our customers can count on a seamless, carefree delivery experience—every single time. Join our team and make a real impact in the world of sustainable, reliable delivery!

Role Description

As a Customer Success Manager at Trunkrs, you're the trusted partner for our customers—strategic, hands-on, and always one step ahead. You build strong relationships, spot opportunities, and help our customers grow—together with Trunkrs. You go beyond basic support: you think along, challenge the status quo, and help us get better every day.You ensure smooth collaboration between the customer and Trunkrs—from implementation and operations to optimization and growth. You’re not just focused on satisfaction, but on measurable impact. Growth, loyalty, and trust—that’s what you aim for.

What you’ll do

Manage a portfolio of customers with a focus on satisfaction, loyalty, and long-term growth Conduct business reviews, check-ins, and strategic sessions to strengthen partnerships Identify and drive upsell and cross-sell opportunities that benefit both the customer and Trunkrs Collaborate closely with internal teams to solve challenges quickly and efficientlyMonitor key metrics (NPS, revenue, margin) and act on early signs of churn or issues Ensure all customer data and interactions are accurately logged in HubSpot

What you bring

Customer focus&commercial mindset: You understand customer needs while protecting Trunkrs’ business interests Proactive problem solver: You anticipate challenges and act before they escalate Strong communicator: You inspire confidence—from the warehouse floor to the boardroom—in both Dutch and English Ownership&leadership: You don’t wait for things to happen—you make them happen Analytical&structured: You work with data, keep the overview, and bring clarity

What we offer

A key role in strengthening customer relationships and driving growth Room for entrepreneurship and real impact A high-trust environment with lots of ownership A fast-paced, growing scale-up—no day is the same Colleagues who are as driven and passionate as you are

Our Core Values

We are one team

– We win and lose together. We support each other, speak up, and celebrate what goes well. We improve

– We take action, solve problems at the source, and keep building better every day. We make it happen

– We keep our promises. Always. Reliability is our foundation. We say it as it is

– We are honest, direct, and respectful. We speak up and listen. We refuse to lose

– We stay resilient, bring energy, and keep pushing forward together.

Interested?

Are you the Customer Success Manager ready to take our customer network to the next level? Send your CV to and tell us why you’re the perfect fit for the Trunkrs team. We look forward to hearing from you! ✨