SME Technical Support Engineer– Tactical Systems&Edge …, Zwolle

About this job

For one of our clients within the

Defence&Security domain , located in the Zwolle area, we are looking for a

Senior Technical Support Engineer (SME level)

to operate at the forefront of

tactical communication and edge computing environments . In this role, you will support and enable customers working with

decentralised C5ISR systems

in complex and demanding conditions, where connectivity is not always guaranteed. You will act as a key technical expert, helping users deploy, operate, and optimise advanced systems in real-world scenarios. This is not a traditional support role— you will work close to operations, solving complex challenges, supporting field deployments, and contributing to innovative solutions used in mission-critical environments.Main responsibilities

Deliver

technical training, demonstrations, and hands-on support

to customers Support

field tests, exercises, and operational deployments Troubleshoot complex issues across

hardware, operating systems, applications, and networks Provide support in

high-pressure and mission-critical environments , including on-site when required Optimise system performance in

edge environments

(limited bandwidth, power, rugged conditions) Collaborate with internal teams to improve and evolve

technical solutions Contribute to the development of

next-generation systems

(e.g. AI/ML, edge computing, resilient communications) Document

best practices, procedures, and training materials Support knowledge sharing and mentor both colleagues and end-users Requirements

Experience&expertise Proven experience in a

technical support or engineering role

within complex IT or embedded environments Strong knowledge of

operating systems , including Windows and Linux (embedded systems is a plus) Experience with

networking concepts (OSI layers 1–3)

and tactical or distributed networks Hands‑on experience with

routers, gateways, and network configurations Familiarity with

video streaming technologies and protocols

(e.g. RTSP, UDP, H.264/H.265) Experience with tools such as

GStreamer, FFmpeg, or similar

is a plus Technical domains (preferred) Embedded platforms (e.g. Raspberry Pi, Android systems) MANET or tactical communication systems UAV platforms or SDR (Software Defined Radio) Experience or affinity with

C5ISR systems, sensor integration, or defence technologies Personal profile Strong problem‑solving skills and ability to perform under pressure Hands‑on, proactive, and solution‑oriented mindset Strong communication skills, able to support both technical and non‑technical users Comfortable working in dynamic and operational environmentsTeam player with a knowledge‑sharing mindset Language&flexibility Fluent in

English

(Dutch is a strong plus) Willing to travel and provide

on‑site and occasional 24/7 support Comfortable working within the

Defence&Security domain

(security requirements may apply) What we offer

A highly dynamic role at the intersection of

technology, operations, and innovation The opportunity to work on

mission‑critical systems in real‑world environments Exposure to cutting‑edge technologies in

edge computing, communications, and AI A collaborative and technically driven environment

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