Information Technology Support Engineer, Zwolle

We are currently looking for a

DSS L1 (Desktop Support Services– Level 1)

professional to join our team on an on-site support role.

Employment Type:

B2B/ Freelance Contract

Responsibilities

Provide Level 1 desktop support for hardware, software, and network-related issues

Troubleshoot Windows OS, MS Office, Outlook, and standard business applications

Install, configure, and maintain desktops, laptops, and peripheral devices

Support printers, scanners, and other end-user equipment

Handle password resets and basic Active Directory tasks

Configure email accounts and assist with VPN connectivity

Log, track, and update incidents in the ticketing system

Escalate complex technical issues to Level 2/Level 3 teams

Ensure timely resolution in line with SLA requirements

Qualifications

1–3 years of experience in Desktop Support / IT Support

Strong knowledge of Windows 10/11 environment

Basic understanding of networking concepts (IP, DNS, DHCP)

Experience with Active Directory and user account management

Good troubleshooting and problem-solving skills

Strong communication and customer service skills

Ability to work independently in an on-site environment

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